Privacy Policy

Darenth Valley Forge (“we”, “our”, or “us”) is committed to protecting your personal data and privacy. This policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

1. Who We Are

Darenth Valley Forge is a trading name of DARENTH VALLEY FORGE LTD, registered in England and Wales 10553966. Our registered office is at Darenth Valley Forge Upper Austin Lodge Road, Eynsford,
Dartford, United Kingdom, DA4 0HT. We are registered with the Information Commissioner’s Office (ICO) under the Data Protection Act and UK GDPR.

2. What Information We Collect

We may collect and process the following types of data:

• Contact details – name, email address, phone number, postal address
• Property details – relating to a property you wish to buy, sell or let
• Enquiry information – messages submitted via forms or phone
• Technical data – IP address, browser type, location, cookies
• Marketing data – preferences, engagement with emails or adverts

3. How We Use Your Information

We use your data to:

• Respond to enquiries and provide property-related services
• Arrange valuations, viewings, and manage sales or lettings
• Send updates or property alerts (only if you’ve opted in)
• Improve our website and services through analytics
• Comply with legal or regulatory obligations

We will only use your data when we have a legal basis to do so, such as your consent, our legitimate interest, or to fulfil a contract.

4. Marketing & Remarketing

If you opt in to receive marketing, we may send you updates about new properties, services, or offers. You can unsubscribe at any time.

We may also use Google Ads, Facebook Pixel, or similar platforms for remarketing purposes. This means you may see ads for Darenth Valley Forge after visiting our website, based on anonymous cookie data. You can control or opt out of these ads through your browser or ad settings.

5. Cookies

Our website uses cookies to enhance your experience and collect anonymous analytical data.

Cookies help us:

• Understand how users navigate the site
• Improve speed and functionality
• Personalise your experience
• Serve relevant ads via remarketing

By using our site, you agree to the use of cookies. You can disable cookies in your browser settings or decline optional cookies when prompted.

6. How We Store and Protect Your Data

• Data is stored on secure UK or EU-based servers
• We use industry-standard encryption and firewalls
• Access is restricted to authorised personnel only
• Data is retained only as long as necessary for legal or business needs

7. Sharing Your Data

We do not sell your data. We may share your information with:

• Solicitors, mortgage brokers, or surveyors involved in a transaction
• Government bodies or regulators when required by law
• Trusted service providers (e.g. CRM platforms, cloud storage, analytics tools)

All third parties are GDPR-compliant and contractually bound to protect your data.

8. Your Rights

You have the right to:

• Access a copy of your data
• Request correction or deletion
• Withdraw consent at any time
• Object to or restrict processing
• Lodge a complaint with the ICO (www.ico.org.uk)

To exercise any of your rights, contact us at:
📧 info@darenthvalleyforge.co.uk

9. Third-Party Links

Our website may contain links to third-party sites (e.g., mortgage calculators, property portals). We are not responsible for their privacy practices. Please read their privacy policies.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of our website confirms your acceptance.

Contact Us

If you have questions about this policy or your data, contact:

Darenth Valley Forge
📧 info@darenthvalleyforge.co.uk
📍 Darenth Valley Forge, Lower Austin Lodge Farm, Upper Austin Lodge Road, Eynsford, Dartford, Kent, DA4 0HT