Privacy Policy

Darenth Valley Forge (“we”, “our” or “us”) is committed to protecting your personal data. This policy explains how we collect, use, store and protect your information when you visit our website, contact us or commission work from us.

1. Who We Are

Darenth Valley Forge is a trading name of DARENTH VALLEY FORGE LTD, registered in England and Wales (company number 10553966). We are based at Lower Austin Lodge Farm, Upper Austin Lodge Road, Eynsford, Dartford, Kent, DA4 0HT. We are the data controller for the personal data described in this policy and comply with the UK GDPR and the Data Protection Act 2018.

2. What Information We Collect

• Contact details: your name, email address, phone number and postal address
• Project details: information about the work you want us to carry out, such as the site address, requirements and measurements you give us by phone, email, through our contact form or at a site visit
• Enquiry information: messages you send through our website contact form, by email, by phone or via Instagram
• Order and payment records: quotes, invoices and payment details needed to complete and account for the work (we do not take payments through this website)
• Technical data: IP address, browser type, device, approximate location and cookie data collected when you use our site

3. How We Use Your Information

• Responding to enquiries and preparing quotes
• Arranging site visits and surveys
• Carrying out commissioned work, including bespoke fabrication, installation, restoration and repairs
• Invoicing, taking payment and keeping accounting records
• Understanding how people use our website so we can improve it
• Meeting legal and regulatory obligations

We only use your data where we have a lawful basis: to take steps at your request before a contract, to perform a contract, to comply with the law, or for our legitimate interests, such as running and improving our business.

4. Cookies and Analytics

Our website uses cookies and similar technologies to make the site work and to collect anonymised usage data. We use Google Tag Manager and Google Analytics to see which pages are visited, how people find us, and whether visitors click to call or email us. We do not use cookies for advertising or remarketing. You can block or delete cookies at any time in your browser settings, and you can opt out of Google Analytics using Google’s browser add-on.

5. How We Store and Protect Your Data

• Data is held on secure servers in the UK or EU
• Access is limited to those who need it to deal with your enquiry or project
• We keep enquiry records for 12 months if no work goes ahead
• We keep project, invoice and payment records for 6 years to meet tax and accounting requirements

6. Sharing Your Data

We do not sell your data. We may share it with:

• Subcontractors or installers working on your project, where necessary
• Our accountants and bookkeeping providers
• Website hosting, email and analytics providers who process data on our behalf
• Government bodies or regulators where the law requires it

We only share what is needed and require these providers to protect your data.

7. Your Rights

You have the right to access your data, ask us to correct or delete it, object to or restrict how we use it, and ask for it in a portable format. Where we rely on your consent, you can withdraw it at any time. You can also complain to the Information Commissioner’s Office at ico.org.uk. To exercise any of these rights, email info@darenthvalleyforge.co.uk.

8. Third-Party Links

Our site links to third-party sites such as Instagram and Google Maps. We are not responsible for their privacy practices, so please read their policies.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: 9 October 2026